About Citizen’s Charter/MRRD:

The Citizens’ Charter is a National Priority Program (NPP) of the National Unity Government (NUG) of Afghanistan that was officially established on September the 25^th, 2016. The Citizens’ Charter is an inter-ministerial, multi-sectorial NPP, where several Ministries have cooperated jointly to provide basic services to rural communities.

Job Details:

Position Title:                Phone Monitor (REACH)

Job Location:                 Kabul

Nationality:                     Afghan

Category:                       Monitoring and Evaluation

Employment Type:         Full-time

No of Positions:             15

Vacancy #:                     414/ HRMD/REACH/CCNPP/MRRD

Organization:                 Citizen Charter/MRRD

Working experience:      2 years of relevant experience

Contract duration:          Temporary

Gender:                          Female

Closing date:                 18 October 2020

Job summary

Citizen Charter/MRRD is hiring 15 people as Phone Monitors who will work in Kabul at the headquarters of CCNPP under the Dastarkhan-e-Mili project.

JOB OBJECTIVE:

Phone Monitor (Dastarkhan-e-Mili) will work under the direct observation of the Dastarkhan-e-Mili Call Center Coordinator (Senior CPM Officer)/Monitoring Unit Head and conduct distant monitoring interviews through phone calls with CPM members and recipient households to the targeted communities as per the pre-designed format.

Job Description:

The position holders will be required to:

·         Prepare a randomized sample base post-monitoring work plan and conduct at least 30 phone call interviews with Dastarkhan-e-Mili beneficiary HH and CPM on a routine basis as per the plan and designed interview forms.

·         Insert the accurate data of the monitoring form #3 and Form #4 in real-time (as s/he speaks) into the MIS system

·         Prepare reports of the interview done and share with Dastarkhan-e-Mili Call Center Coordinator (Senior CPM Officer)/ HQ-Monitoring Unit on a daily, weekly, and monthly basis.

·         Conduct quality assurance/ random check to ensure the validity and inclusiveness of data collected

·         Ensure the confidentiality of names and telephone numbers of people surveyed

·         Maintain coordination and cooperation contacts with Dastarkhan-e-Mili Call Center Coordinator (Senior CPM Officer)/ HoD and HoU.

·         Report any other findings shared by community members and CPM teams,

·         Encourage CPM team and community members to report any other issues witnessed during the

·         Dastarkhan-e-Mili distribution process.

·         Ensure all the related documentation of the post-monitoring of aid response package are accurately maintained and recorded both in soft and hard form.

·         Prepare a weekly plan of their activities that will clearly set out what he/she to implement in the following week and submit this to his/her direct supervisor each weekend.

·         Any other official/job-related tasks required by the Dastarkhan-e-Mili Call Center Coordinator (Senior CPM Officer)/ HoD/ HoU.

Job requirements

Qualifications:

12 Grade Graduate, with 2 years of related working experience.

Other skills and Requirement of the positions:

• Data analysis and report writing skills.
• Ability to conduct phone call interviews in a professional manner.
• Fast typing and data entry skills.
• Team working qualities, personnel, and team management (including mediation and conflict resolution).
• Knowledge and ability to apply computer applications to include MS Word, Excel, Access PowerPoint, and Outlook.
• Fluency in English, Dari, and Pashtu in speaking, writing, and comprehension.

How to apply?

Please send your updated CV, including your certified educational documents, and all work experience certificates as per your CV, before the deadline (please make sure that the size of documents you attach is not more than 4MBs) to the below CV. Furthermore, any application lacking the above-mentioned documents will be considered incomplete and therefore, the applicant will not be shortlisted.

You should mention “the title of the position and Vacancy Announcement Number E.g. Phone Monitor – 414/HRMD/REACH/CCNPP/MRRD” on the subject line of your email, otherwise, your applications will not be considered.

Submission Email: vacancies@ccnpp.org