Introduction

With this free online Customer Service Skills course, you will master the art of customer service and learn about the basics of customer service and how emphasizing the customer and understanding their expectations can help you improve your customer service experience. Besides, you will learn how to interact with customers on the telephone, handle complaints, and cope with stress. So, take this course and provide quality service & support to your customers.

Course details:

Course provider: Alison_ one of the world’s biggest online learning platforms

Language of instruction: English

Course type: Online and self-paced

Publisher: Workforce Academy Partnership

Category: Business_ Customer Service-Workplace

Price: Free

Duration: 1.5-3 hours

Start date: Available now

Learning objectives:

Having done this course, you‘ll be able to:

• Understand what customer service means.
• Discuss how to concentrate on customer needs.
• Find out how to use tailored customer service ethics.
• Identify how to deal with customer companies effectively.
• Explain how to deal with difficult customers as well as stress.

Who can enroll?

This course best suits customer service agents and those who are working in the department responding to customers’ questions.

Course content

What topics will it cover?

• Understanding Customer Service
• Focusing on the Customer
• Customer Service and the Telephone
• Dealing with Complaints
• Combatting Stress
• Course Assessment

Read more about Course Models.

Course benefits

• 100% online
• Free to enroll, study and complete
• An official certificate after the completion of the course demonstrating your achievement
• Your certificate adds weight to your CV, professional media profiles, and job applications.
• Incentivizes you to continue upskilling and lifetime learning

Note: You need to complete at least 80% in each course assessment to be an Alion’s Graduate and complete a Certificate Course. Meanwhile, Alison offers three types of certificates that you choose whether to purchase or not. If you don’t, you can still demonstrate your achievement by sharing your learner record, which would be available to you after you complete the course.

How to apply?

You can apply and do this course by completing enrolment in the given link.

To start the course, click here.